Terms of Service

General Service Agreement / Terms of Service

By purchasing a service from or seeking advice from Seller Services Group Limited trading as Seller-Services ("The Contractor"), you [Client.FirstName] [Client.LastName] ("The Client") agree to the below conditions:

1. Background:

The Client is of the opinion that the Contractor has the necessary qualifications, experience and abilities to provide services to the Client.

The Contractor is agreeable to providing such services to the Client on the terms and conditions set out in this Agreement.

IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Contractor (individually the "Party" and collectively the "Parties" to this Agreement) agree as follows:

The Client hereby agrees to engage the Contractor to provide the Client with services (the "Services") consisting of:

Services or item as described on the product page and as shown on the customer receipt/invoice.

Specifics of the above, including: quantity of work to be completed, speed of delivery and dedicated resources available are discussed and specified in communication between the Client and Contractor and may vary.

2. Services Provided

The Services will also include any other tasks which the Parties may agree on. The Contractor hereby agrees to provide such Services to the Client.

3. Term of Agreement

The term of this Agreement (the "Term") will begin on the date of purchase and this Agreement and will remain in full force and effect indefinitely until terminated as provided in this Agreement.

In the event that either Party breaches a material provision under this Agreement, the non- defaulting Party may terminate this Agreement and require the defaulting Party to indemnify the non-defaulting Party against all reasonable damages.

This Agreement may be terminated at any time by either Party, as long as 30 days notice are provided.

Except as otherwise provided in this Agreement, the obligations of the Contractor will end upon the termination of this Agreement, once the services are delivered.

4. Performance

The Parties agree to do everything necessary to ensure that the terms of this Agreement take effect. The Client agrees to provide sufficient interaction and support to the Contractor to allow them to fulfil their duties. If the Client fails to provide sufficient interaction and support to allow the Contractor to allow them to fulfil their duties, no refunds, cancellation or money-back guarantee will be available to the Client.

5. Reimbursement of Expenses

The Contractor will not be reimbursed for any expenses incurred in connection with providing the Services of this Agreement.

6. Confidentiality

Confidential information (the "Confidential Information") refers to any data or information relating to the Client, whether business or personal, which would reasonably be considered to be private or proprietary to the Client and that is not generally known and where the release of that Confidential Information could reasonably be expected to cause harm to the Client.

The Contractor agrees that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which the Contractor has obtained, except as authorized by the Client or as required by law. The obligations of confidentiality will apply during the term of this Agreement and will survive indefinitely upon termination of this Agreement.

All written and oral information and material disclosed or provided by the Client to the Contractor under this Agreement is Confidential Information regardless of whether it was provided before or after the date of this Agreement or how it was provided to the Contractor.

7. Ownership of Intellectual Property

All intellectual property and related material (the "Intellectual Property") that is developed or produced under this Agreement, will be the sole property of the Contractor. The use of the Intellectual Property by the Client will be restricted in any manner. No Intellectual Property developed and produced by the Contractor may be resold or shared outside of the Clients organisation.

The Client may not use the Intellectual Property for any purpose other than that contracted for in this Agreement except with the written consent of the Contractor. The Client will be responsible for any and all damages resulting from the unauthorized use of the Intellectual Property.

8. Return of Property

Upon the expiry or termination of this Agreement, the Contractor will return to the Client any property, documentation, records, or Confidential Information which is the property of the Client.

9. Capacity/Independent Contractor

In providing the Services under this Agreement it is expressly agreed that the Contractor is acting as an independent Contractor and not as an employee. The Contractor and the Client acknowledge that this Agreement does not create a partnership or joint venture between them, and is exclusively a contract for service.

10. Notice

All notices, requests, demands or other communications required or permitted by the terms of this Agreement will be given in writing and delivered to the Parties of this Agreement as follows:

1. Clients email address as provided at checkout.
2. Seller Services Group Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

or to such other address as any Party may from time to time notify the other.

11. Indemnification

Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.

12. Dispute Resolution

In the event a dispute arises out of or in connection with this Agreement, the Parties will attempt to resolve the dispute through friendly consultation. If the Client disputes the payment made via Payoneer, Payza or another entity where payment was taken or leaves negative feedback anywhere online or attempts to damage the Contractors business no refunds, cancellation or money-back guarantee will be available to the Client. Further legal action will be pursued by the Contractor to protect their business.

13. Modification of Agreement

Any amendment or modification of this Agreement or additional obligation assumed by either Party in connection with this Agreement will only be binding if evidenced in writing signed by each Party or an authorized representative of each Party.

14. Time of the Essence

Time is of the essence in this Agreement. No extension or variation of this Agreement will operate as a waiver of this provision.

15. Assignment

The Contractor will not voluntarily or by operation of law assign or otherwise transfer its obligations under this Agreement without the prior written consent of the Client.

16. Entire Agreement

It is agreed that there is no representation, warranty, collateral agreement or condition affecting this Agreement except as expressly provided in this Agreement.

17. Inurement

This Agreement will ensure to the benefit of and be binding on the Parties and their respective heirs, executors, administrators and permitted successors and assigns.

18. Titles/Headings

Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Agreement.

19. Gender

Words in the singular mean and include the plural and vice versa. Words in the masculine mean and include the feminine and vice versa.

20. Governing Law

It is the intention of the Parties to this Agreement that this Agreement and the performance under this Agreement, and all suits and special proceedings under this Agreement, be construed in accordance with and governed, to the exclusion of the law of any other forum, by the laws of the Country of England, without regard to the jurisdiction in which any action or special proceeding may be instituted.

21. Severability

In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.

22. Waiver

The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions.

23. Money-Back Guarantee

A 100% refund ("the Guarantee") is offered to Clients who's Amazon/eBay account or blocked ASIN/product are not reinstated after 40 days of purchasing services. This Guarantee is automatically offered and available to all Clients. The Client is only able to receive the Guarantee after 40 days. The Client or Contractor may request or initiate the use of the Guarantee after this period. The Guarantee cannot be used or offered prior to 40 days unless the Contractor sees fit.

However, the following conditions apply. If any of the following is breached or occurs, the Contractor reserves the right to withdraw the offer of any Guarantee and no refund or cancellation is available.

a. The Contractor reviews the Clients information and determines that the case is high risk and informs the Client offering cancellation. The Client request the Contractor continues to handle the case, invalidating the Guarantee

b. The Client fails to answer the Contractors emails and questions in a timely manner (48h)

c. The Client provides the Contractor with false information, lies, misleads or attempts to deceive the Contractor

d. The Client does not send the Contractor new Amazon/eBay notifications, Amazon/eBay email replies or similar information pertinent to the provision of the services.

e. The Client edits a provided appeal letter, send their own letter or seeks another company’s services for assistance

f. The Client is reinstated, receives notice of reinstatement or can sell again on Amazon/eBay for any period

g. The Client fails to send the letters or follow the instructions provided by the Contractor

24. Disclaimer

Seller-Services have no affiliation with Amazon/eBay or Amazon's/eBay's Seller Performance Team. We do not pretend to be or act as a substitute and any use of Amazon's/eBay's Trademarks or copyright is fair use and required as part of the description of our services. We are not liable for any of Amazon's/eBay's actions.